Focus on Haide’s values: pragmatic and enterprising, achieving customer success

Focus on Haide New Energy's values: take the initiative to fulfill the mission; be pragmatic and enterprising to achieve customer success.

Haide New Energy is doing a joint development with a major customer. Since August 21, the entire R&D team, project team, general technical office, business department, and manufacturing department have been working hard to complete the project.

Values: pragmatic and enterprising

PART 1 Mission

It is reported that after the prototype was released in January 2022, the company conducted an internal test on it. All members of the project team participated in the cooperation. The whole process lasted until April, and they worked overtime almost every day until 11 o'clock, or even late at night, for 2 and a half months. The results of the hard work of the project team will be verified in mid-April, and everyone is happy and nervous.

PART 2 Situation

On April 12, the prototype was taken to Suzhou for external testing, but problems occurred. According to the news sent back from the site, the base of the first sheet metal cabinet was not strong enough and needed to be refitted. A new cabinet needed to be installed and sent to Suzhou for retesting. This was during the epidemic period in Zhejiang and road control was in place. All departments and personnel actively offered suggestions and sought assistance.

PART 3 Action

After the first problem occurred, Zhou * from the R&D center took a production staff member to Suzhou to solve the problem in time; Yuan *long from the Process Department urgently contacted a friend in Suzhou to help find someone with maintenance experience near the test site, and advanced the money to purchase maintenance tools and related personnel expenses, and dealt with the equipment abnormality as soon as possible.

On April 14, Zhu *zhen of the Manufacturing Department received a notice that the Haide Goldwind 4X prototype still failed the vibration test, and the company needed to send someone immediately for maintenance. Problems occurred three times one after another. Shen * from the Ministry of Commerce stepped forward at this critical moment and took the initiative to deliver materials beyond his responsibilities, but in the end the problem was not completely resolved. On the one hand, Shen * proactively contacted the Goldwind 4X project team members and continuously communicated; on the other hand, he directly brought the prototype from the third-party testing institution back to the company, and benchmarked the third-party institution's standards with the customer service center and manufacturing department. On April 28, the sheet metal workshop arranged for He*Qi welder to work overtime until 1 am to cooperate with the modification. The converter workshop arranged for 9 employees and process engineers to work overtime all night. On April 29, the aging test arranged for 4 employees to work overtime until 3 am. Responsible for debugging aging.

Values

Customer success

The Manufacturing Department has always been the backbone of the implementation of various projects. It has always been down-to-earth, practical, responsible, and results-oriented. The completion of the project is the ultimate guarantee for us to achieve our mission. Whether it is this incident or other times, the Manufacturing Department has always adhered to the pragmatic and enterprising values, is responsible for every product, and serves quality with 100% of its energy.

PART 4 ​​Results

The next day, Shen* sent it to a third-party organization for testing. It finally passed the verification and obtained a quality certificate to go into mass production.

Being customer-centric, solving customer needs, and helping customers succeed are the embodiment of the value of every New Energy person; achieving customers is the long-term source of power for the company to gain profits, continue to innovate, continue to improve, and create value for customers. As a technical businessman, Shen* applies the "perseverance" spirit of technicians to market development; as a middle-level manager, he not only does his job well but also assumes extra responsibilities in a limited time. Throughout the entire incident, he always practiced Haide New Energy's values of "accomplishing customers", led by example, further advanced the entire project, and contributed his own strength to the development of Haide New Energy.

Behind the project cooperation with customers, we can't help but explore the source of its essential power. This power comes from the daily style of Haide New Energy people who are conscientious, pragmatic, and timely respond to customer needs. It is also the embodiment of Haide New Energy people's practice of the corporate value of "pragmatic and enterprising, achieving customer success" in their business.